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Video playback is jerky, stuttering or freezes completely. What’s wrong?

The milkshake! website streams content directly from the internet. 

Occasionally, you may experience problems with the quality of video, such as:

  • Jerky playback
  • Video or sound that appears to shudder or stutter
  • Video or audio that suddenly stops
  • Audio that is not correctly synced to the video
  • Problems watching content after the ads
  • Slow performance when using a Demand 5 app

Determining the cause

Most playback problems are caused by the speed and quality of your broadband connection.

Other potential causes include:

  • Problems with your router or modem
  • Network traffic shaping or throttling, where your connection may be slowed down by your Internet Service Provider (ISP)
  • The amount of traffic on the network
  • The amount of memory in your device
  • The number of applications open on your device

Solving playback problems

If you experience problems, we recommend:

  • Closing browser tabs and windows
  • Closing any unnecessary applications
  • Rebooting your device
  • Checking your ISP’s traffic-shaping policy
  • Trying again outside of peak periods

If you continue to experience problems with playback, please read our Video playback checklist.