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The video doesn’t play after the adverts. Why?

If an episode doesn’t start when the adverts finish, this is normally caused by connectivity issues with your Internet Service Provider (ISP) or network.

Typical problems include:

  • Connection too slow to stream the video
  • Poor Wi-Fi signal strength
  • Noise on your ADSL line
  • Congestion on your local network

Resolving the problem

To resolve this issue:

  • Close any unnecessary browser windows or tabs
  • Close any applications that could be consuming bandwidth
  • If you are watching in a web browser, reload the page and try playing the content again
  • If you are watching via a mobile device or console, try restarting the device

If you continue to experience problems, please contact your ISP.