If an episode doesn’t start when the adverts finish, this is normally caused by connectivity issues with your Internet Service Provider (ISP) or network.
Typical problems include:
- Connection too slow to stream the video
- Poor Wi-Fi signal strength
- Noise on your ADSL line
- Congestion on your local network
Resolving the problem
To resolve this issue:
- Close any unnecessary browser windows or tabs
- Close any applications that could be consuming bandwidth
- If you are watching in a web browser, reload the page and try playing the content again
- If you are watching via a mobile device or console, try restarting the device
If you continue to experience problems, please contact your ISP.