If an episode doesn’t start when the adverts finish, this is normally caused by connectivity issues with your Internet Service Provider (ISP) or network.

Typical problems include:

• Connection too slow to stream the video
• Poor Wi-Fi signal strength
• Noise on your ADSL line
• Congestion on your local network

Resolving the problem

To resolve this issue:

• Close any unnecessary browser windows or tabs
• Close any applications that could be consuming bandwidth
• If you are watching in a web browser, reload the page and try playing the content again
• If you are watching via a mobile device or console, try restarting the device

If you continue to experience problems, please contact your ISP.